COVID-19 Roundup: Biscom, RapidScale and More


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…plus for RingLeader’s channel partners who are on the front lines of keeping businesses functioning during this crisis.”

In response to COVID-19, RingLeader is pledging 25,000 months of free service on CrowdVoice. New customers will also receive a U.S. phone number and an international phone number in Canada or Mexico. With these free tools, it’ll be easier for people to keep in touch while staying within budget during the pandemic, the company said.

“We’ve received feedback from our channel partners that their customers are clamoring for a just-in-time solution that is secure (so as to protect business information) for mirroring their on-premise phone system with a cloud-based system, accessed primarily by end-user owned Apple and Android smart phone devices,” Darling said. “Since RingLeader provides both SIP trunking and cloud-based VoIP solutions, RingLeader has been a good fit to help those partners migrate customers to home offices, since the customers phone service was already managed from the cloud. If the customers were already leveraging SIP trunking, the consensus from the partners is that customers could easily be migrated to the CrowdVoice platform during the onset of the pandemic.”

Pandemic Expected to Increase SMB Use of Managed Services

SMBs are looking to leverage more managed services after the COVID-19 pandemic, according to a new survey by Analysys Mason.

The research firm surveyed over 400 SMBs in the United States between April and May 2020. It assessed how their businesses have had to adapt since the beginning of the pandemic and how they expect it to change in future.

The top findings include:

  • The majority of SMBs have been proactive in adapting to the crisis.
  • Many SMBs had to quickly adopt new IT solutions to respond to the pandemic. That’s expected to translate into a long-term revenue opportunity for vendors.
  • COVID-19 will lead to a long-term, accelerated use of managed services.

Vendors that support SMBs during the crisis will be in a good position to upsell IT services to these businesses in the future, according to Analysys Mason.

About half of the SMBs that started using or have increased their use of an IT service expect this to translate into an increase in spending. Collaboration solutions are one of the most popular IT solutions being considered by SMBs to help manage the impact of the crisis. But demand for other IT services is strong.

The initial increase in use of an IT service is often the result of free trials, which has inhibited the revenue opportunity for vendors to a certain extent. However, vendors that provide free trials and support SMBs during the crisis may see a surge in demand for paid-for solutions after restrictions are relaxed.

SMBs’ short-term priorities include ensuring that IT can be remotely managed and supports remote employees.
Consequently, businesses expect to reallocate some budget to support these goals.

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