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COVID-19: CenturyLink Reassures Partners, AudioCodes, Extreme Networks, More

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Coronavirus Pandemic

CenturyLink, in its latest filing with the U.S. Securities and Exchange Commission (SEC), said the impact of the ongoing coronavirus pandemic on its business remains unknown.

Earlier this month, before the pandemic began impacting businesses, CenturyLink said it is now the largest public internet service provider in the world, which means more opportunities than ever for partners in cloud communications, cybersecurity and more.

In its SEC filing, CenturyLink said the impact of the COVID-19 global health crisis on its operations will depend upon several factors, including the effectiveness of outbreak mitigation steps, changes in spending patterns, economic conditions in its markets, work-from-home trends, the financial position of its customers and the sustainability of its supply chains.

“These factors could increase demand for some of our products and reduce demand for others, and could impact our ability to serve customers,” it said. “We are not able at this time to estimate the impact of the global health crisis on our financial or operational results. We do not have any current plans to provide any further update on the financial impact of the global health crisis until we release our earnings for the first quarter of 2020.”

Garrett Gee, CenturyLink’s channel chief, tells Channel Partners his company “understands the critical role of our network services in these times.”

CenturyLink's Garrett Gee

CenturyLink’s Garrett Gee

“We continue to closely monitor the developments related to coronavirus and we are continually updating our plans to prepare for its potential impacts to our people, our communities, and our valued customers and partners,” he said. “We’re maintaining a continuous state of operational readiness around the globe, with emphasis on the strength, performance and security of our network.”

CenturyLink‘s network operations center constantly monitors usage across the company’s network, Gee said. These teams can “quickly add capacity, modify paths and adjust traffic based on customer utilization,” he said.

“We’re prepared to ensure traffic flows smoothly across our network, regardless of increased demand,” he said. “We are constantly reviewing, refining and updating our approach to the coronavirus to ensure business continuity and, ultimately, service to our customers. To ensure our supply chain continues, we are working with suppliers around the world to ensure a coordinated response surrounding potential coronavirus impacts on our business.”

CenturyLink “stands ready, willing and able” to meet the near-and long-term technology needs of its partners as “we work through these unprecedented times,” Gee said.

Audiocodes

In other COVID-19 related news, AudioCodes has unveiled  a range of solutions to support the growing trend for work-at-home employees and contact center agents, and ensure business continuity in times of pandemic and other health issues requiring social distancing or office shutdown.

We recently compiled a list of 20 top UCaaS providers offering products and services via channel partners.

Based on AudioCodes’ software and hardware voice products, these solutions deliver voice communications for work-at-home employees using a variety of unified communications (UC) and contact center platforms. The work-at-home solutions provided by AudioCodes focus on Microsoft Teams users, remote contact center agents and secure, VPN-less …

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