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Telarus, Intelisys, PlanetOne, TCG Lead ‘Extraordinary’ Master Agent COVID-19 Response

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Coronavirus DNA

… useful example for how partners can help their customers with UCaaS.

“Our internal staff at TCG grabbed their phones off of their desks, brought them to their houses, plugged them into their routers, and were working as they were before. The only difference is they are working in their house now, instead of sitting in the office. That’s true business continuity,” Pirigyi said.

PlanetOne reported a quick turnaround as well.

“At PlanetOne HQ, we’ve experienced zero disruption, and were able to move to a work from home environment quickly because we eat what we sell,” Schuman said. “If any company reading this wasn’t able to, or is struggling to fire up their business on the home front for all employees, call us. We’ve got your back and are happy to help.”

Masters have embarked on initiatives to resource and educate partners.

One area is financial. Murray drew attention to Telarus’ anticiPAY loan system and said the company will advance commissions to partners if they need a bridge. TCG is working to help partners identify where they can reduce expenses.

“What better time to review communication invoices, and look for potential savings. Those random invoices that have been coming for years, POTS lines that have constantly increased every year, unused services that should be canceled, old fiber plans (signed years ago), where we can double the internet speed for the same cost or reduce that expense by 25-30% or more,” Pirigyi said.

Intelisys has provided a lengthy repository of resources on the Families First Coronavirus Response Act and other business-impacting laws and guidelines. Intelisys also launched its Remote Workforce Solutions program to give partners “ready-made” solutions.

“These remote workforce solutions include our extensive portfolio of UCaaS and collaboration solutions, headsets, speaker phones, USB cameras, and everything in between,” Morgan and Sorrentino said.

ScanSource's Tony Sorrentino

ScanSource’s Tony Sorrentino

While remote UCaaS and CCaaS solutions understandably are very popular topics this season, Pirigyi and Murray pointed to virtual desktop as a rising trend in the age of COVID-19. Murray said many enterprises held off on purchasing the technology in previous years because it was neither mature nor a priority.

“But now that they’ve got to send their employees home and still be able to control the work environment [and] still have security; we’ve seen a huge influx in cloud applications beyond just voice,” Murray said. “We’ve had some huge deals that came in where large companies had to have virtual desktops set up for their entire workforce so they could do what’s mandated right now.”

While desktop as a service has accelerated rapidly over the last month, Murray said it remains to be seen if …

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