7 Stories: Coronavirus Fallout, CCaaS Market Leaders, Windstream Channel Post-Bankruptcy

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… Rapid Threat Defense offering.

Miller participated in a Q&A with Channel Partners, detailing how new CenturyLink products impact partners.

Read more about CenturyLink’s channel strategy.

2. Telia Carrier Launches New SD-WAN Service Amid Growing Cisco Partnership

We covered another Cisco Viptela SD-WAN partnership.

This time it’s the Swedish company Telia Carrier, which is offering an SD-WAN service that’s available in fully managed or co-managed form. The solution allows businesses to balance MPLS with internet and other connectivity sources.

Get details on the offering.

1. Avaya, Five9, Mitel Among Major Players in Booming Contact Center Software Market

The contact center software market totals $18 billion, according to a new projection.

Grand View Research unveiled its new report, which projects the market to grow to $72 billion by 2027. A key part of the market will be the interactive voice response (IVR) software segment, according to Grand View.

See the other insights the study revealed.

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