Schreiber will be responsible for Forcepoint’s customer capabilities, overall customer experience from acquisition to retention, as well as growth of the global portfolio. Forcepoint works with thousands of enterprise and government customers in more than 150 countries.
“In a cloud-first world, it is imperative to earn a customers’ business — every day,” she said. “Forcepoint‘s differentiated, human-centric strategy sets us apart in a crowded market, and by investing in a world-class customer success program, I know that we can help customers solve their cybersecurity challenges while accelerating their digital transformation business outcomes. Implementing effective cybersecurity programs which allow companies to grow, evolve and still stay protected is not easy, but Forcepoint can be the strategic partner which enterprises trust to help them along that journey.”
Schreiber most recently was vice president of North America customer success and support services at Oracle and has more than 20 years of enterprise software and SaaS experience. While at Oracle, she led the customer success of Oracle’s 200 largest enterprise customers.
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She also held executive positions at GoldenGate Software, Schwab and U.S. Trust, among others.
“Forcepoint is absolutely committed to making significant investments in our customer experience, and the creation of the CCSO position and Lisa’s hiring is yet another example of this,” said Matthew Moynahan, Forcepoint’s CEO. “Our new behavioral-based cloud security platform for user, data and network protection will be wrapped with an end-to-end customer delivery and support model that will deliver a new path for customers seeking modern cybersecurity. Lisa has a proven track record in driving and scaling success, and I am confident she will do an outstanding job and take our customer capabilities to the next level.”