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RingCentral, Masergy, Mitel Hype UCaaS at PlanetOne Event

PlanetOne Communications

… other market or product like that out there today,” Long said. “My advice to the partner community is: Focus right now on the land grab; if there was ever [an] opportunity to really cash in, this is the time to do it.”

Schuman said contact center has fit nicely with UCaaS.

“Clearly, we’re having a lot of success. Those are big, big deals, and they’re sticky. It’s just been a great opportunity for all the channel partners in the room. Trust me, I know. I’ve been sending out these checks, and some guys are cashing some monster checks because of those UCaaS and hosted opportunities,” he said.

Masergy's James Parker

Masergy’s James Parker

Masergy CEO James Parker told Channel Partners that his company has seen a strong complement between UCaaS and SD-WAN. Parker said the underlying network becomes more critical as UCaaS causes workloads to increase and become more complex.

“We may start off at a UCaaS conversation that quickly pivots into the network,” Parker said. “And within that discussion, we’re talking about SD-WAN as an enabler to get better performance on the network to enable UCaaS at the edge, out in their branch offices.”

Parker and Long participated in a panel with Daniel Farrar, executive vice president and general manager of Mitel’s UCaaS business unit. 8×8 channel chief John DeLozier also spoke about the crucial importance of customer experience.

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