TPx, the managed services and connectivity provider, has hired Nancy Estrada, previously with AireSpring, as service delivery manager of channel partner provisioning, a group charged with processing service orders, installations and escalations for channel partners and their clients nationwide.
Estrada has 15 years of experience supporting channel partners as a service delivery manager, escalations manager and project coordinator. She started her career at AireSpring as an order entry coordinator and rose through the ranks to become the company’s service delivery manager.
“I’ve only been here a short time and I’m already convinced that TPx’s partner provisioning team is the best in the industry,” Estrada said. “They roll up their sleeves and do whatever it takes to make it happen for partners. They genuinely value partner relationships and know how to install the sophisticated solutions that businesses need today. I’m thrilled to be a part of the team and look forward to lending my knowledge and experience to our partners and their clients.”
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TPx’s channel partner provisioning team includes 30 professionals with an average 15 years of experience processing service orders, installations and escalations for partners and their clients.
“Nancy is a strong addition to an already exceptional partner provisioning team,” said Yvette Barreto, TPx’s director of channel partner provisioning. “She fills an important position for us because the TPx partner community is growing fast, and it’s increasing the volume of orders we process. We value our partner relationships and want to consistently maintain the high level of support and smooth installations that partners have come to expect from us. Nancy will help ensure we do that.”
TPx, which ranks No. 2 on this year’s MSP 501, completes more than 1,000 orders per month for its UCaaS, managed IT services and managed connectivity services. With nearly half of those orders coming from its partner channel, the company launched its partner provisioning group in 2017 to enhance partner experiences and communications. Since then, the group has expanded to include nearly 20 engineers and six project managers to keep pace with service orders from partners.