In his new role, Schuh will lead Nextiva’s global customer service team and report directly to president and COO Marc Stoll. He brings more than 25 years of customer care and operational experience to his new position.
“It is an honor and a privilege to join the growing Nextiva family and to help the operations organization continue to deliver amazing service,” he said. “The operations team has the critical role of onboarding and supporting channel partners and customers during their Nextiva journey, and our daily goal is to ensure a world-class experience. This is a great time to be at Nextiva and to support the growth in best-in-class UCaaS offerings, new products, and amazing service.”
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At Zscaler, Schuh built and managed global support and deployment teams for cloud/SaaS products and services.
“Trevis has spent his entire professional career helping technology companies deliver on the promise of amazing customer service,” Stoll said. “He has a deep passion for all things ‘customer’ and is a great match for Team Nextiva.”
In May, Nextiva launched new UCaaS suites that combine phone service with tools to prospect, engage and manage customers in a single offering. Nextiva Business Suites allows businesses to deliver an integrated customer experience “without the complexity of fragmented applications,” the company said.