… a “better, stronger” Fusion.
“The chapter 11 filing is an unfortunate situation,” Ridge said. “The announcement came after several weeks of Fusion seeking solutions for the outcomes of an aggressive acquisition strategy. During those weeks, and starting with meetings at the Channel Partners Conference and Expo, the Fusion management team has been forthright, transparent and responsible in not only keeping us informed, but more importantly reassuring us of their commitment and ability to pay commissions without interruption. Because they’ve handled it with us so directly, we’ve been able to pass it on to our partners the same way.”
Technology Source hasn’t had any questions from customers, Ridge said. Customers are less concerned with chapter 11 filings than is the partner community, she said.
“We tell them they should not expect any degradation of services and that, as trusted advisers, we will continue to stay informed and keep them appraised should there be any cause for concern,” she said. “We’ve already seen this process create a renewed commitment to the channel. The regular, open communication sets a precedent for future discussions centered on growing our businesses, which is everyone’s objective.”
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