PRESS RELEASE — CHANNEL PARTNERS CONFERENCE & EXPO — April 10, 2019 — SingleComm (Booth 242), a leading provider of cloud-based omnichannel contact center technology and pioneer in the use of WebRTC, announced its updated suite of Integration Solutions enabling clients to easily extract data and insights from their contact center operations. The Integration Solutions enable system integrators to create a highly customized interactions with the SingleComm platform tailored to their specific application needs.
“The sky is the limit regarding the capabilities of the SingleComm platform using these integrations, customizations and APIs,” said Michael Puccinelli, co-founder and CEO of SingleComm. “Our clients have a variety of options to view and act on their contact center data – from self-service options to custom development. Our professional services team has deep experience creating tailored solutions for a diverse portfolio of clients. The SingleComm platform is capable of ingesting data from and feeding data to a variety tools such as CRM platforms, merchant processors and more.”
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SingleComm’s Integration Solutions include:
SingleComm is a state-of-the-art omnichannel platform, driving sales and dramatically improving customer service and engagement. Born in the cloud, SingleComm is a pioneer in the use of WebRTC and has helped clients from enterprise to SMB reimagine how they operate contact centers. The SingleComm platform makes it easy for agents to become instantly productive with just an internet connection and a Chrome browser.