Cloud services provider 8×8 on Tuesday introduced a series of new capabilities to its X Series, its cloud-based technology platform for business communications and contact center. The new capabilities include advanced speech analytics, an enhanced integration framework and real-time dashboards that 8×8 says will help businesses of all sizes to accelerate growth by improving communication experiences between employees and customers.
“We launched 8×8 X Series in 2018, and it remains the industry’s only cloud communications platform to offer voice, video, chat and contact center through one application,” said Dejan Deklich, executive vice president and chief product officer at 8×8. “Today’s announcement reflects our commitment to continue to deliver a superior communications solution.”
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In making its announcement, 8×8 identified key new capabilities and enhancements for X Series:
Less than a week ago, 8×8 was identified as one of five leading global UCaaS companies in a new report by Transparency Market Research. The report notes that the top five players are especially focused on combining business applications and processes.