That’s what Vlad Shmunis, RingCentral’s founder, chairman and CEO, (at left in the photo above, with Jim Lundy, founder of Aragon Research, on the right) told attendees at the start of this week’s ConnectCentral 2018 conference in San Francisco. This is RingCentral’s third annual conference, and attendance has grown from 250 for the first conference to more than 1,000 at the ongoing conference.
The theme of the conference is “Unite.”
“We’re here to unite as an organization, to learn and inspire each other,” said Riadh Dridi, RingCentral’s chief marketing officer. “We can unite and unify all modes of communication into one experience for users. When we’re united, all ideas can be flowing freely, all voices are heard and innovation happens. Innovation not only is essential for competitiveness, but for survival.”
RingCentral has completed six straight quarters of revenue growth. The company’s growth and the “negative growth of legacy providers is perhaps not an accident,” Shmunis said.
The world is ready to move away from on-premises and “folks like Cisco and Avaya are in decline,” he said.
Cisco is a “fine company and obviously a world-class organization and well known in the communication space,” but their issue is their technology and the problems they’re trying to address are not of this century, but more like from the 1980s and 1990s when everyone sat behind a desk in the workplace, Shmunis said.
“The current reality is organizations are distributed, every enterprise is running multiple apps, is operating internationally and people are mobile and mobile from home,” he said. “Legacy systems are just not designed to do that. You need to reimagine the way that businesses communicate, not just ‘Here’s a different dial tone.’ That’s why Cisco is in decline and Avaya (was in) bankruptcy. Cloud is winning and RingCentral is winning in the cloud.”
RingCentral’s product strategy is to evolve with its customers’ needs: more distributed, more collaborative and more mobile, Shmunis said.
“The future of the industry is fairly clear and fairly non-controversial,” he said. “It will be legacy is dead, long live the cloud. Everything is going to go to cloud. There’s a few hundred million seats out there that are legacy and will eventually change to cloud. Major legacy providers, Cisco, Avaya, Mitel, do not have a born-in-the-cloud platform. They cannot replace that, we can.”
During the conference, RingCentral announced new voice analytics artificial intelligence (AI) partnerships with Gong.io, ThetaLake and Velvetech to deliver real-time and post-call voice analytics services to global customers.
“The democratization of AI is quickly becoming a reality,” said David Lee, RingCentral’s vice president of platform products. “By partnering with a growing ecosystem of AI companies and enabling them…