Telarus just announced two new supplier partnerships.
Massachusetts-based Thrive Networks signed a deal with the master agent. The 4,000-some Telarus subagents can now sell the managed services of Thrive that include disaster recovery, cloud, security and networking.
Erik Young, Thrive’s vice president of channel sales, credited Telarus for “keeping its agent partners ahead of the technology curve.”
“For years we’ve been witnesses to Telarus’ tremendous growth and massive push into the cloud infrastructure and cybersecurity space, and we are excited to jump in and help them take their practice to the next level” Young said.
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Telarus Chief Operating Officer Richard Murray said his company has growing set of managed security services. Thrive’s offerings are said to help customers that want to ensure compliance. Thrive builds and oversees applications in either Microsoft Azure or its own private cloud platform.
“Thrive’s unique cybersecurity, disaster recovery and compliance-driven methodology to public and private cloud management provides a unique value proposition that will allow our partners to leverage their existing relationships and to have high-level conversations with their clients,” Murray said.
Thrive has more than 200 engineers and 950 accounts.
Telarus also announced a deal with Sharpen Technologies, which manufactures what it calls an omnichannel cloud contact center platform. Sharpen has a team that will take of the sales process on behalf of the agent and its customer.
Ray Hicken, Telarus’s vice president of operations for contact center and unified communications, said that the omnichannel functionality and AI-driven analytics of Thrive’s platform will make lives easier for call center representatives.
“Sharpen’s unique approach to the agent experience makes it a valuable addition to our stable of cloud contact center vendors,” said Ray Hicken, vice president of operations – contact center and unified communications. “We can now offer a solution to companies plagued with issues of agent turnover — issues that have hampered a positive customer experience for decades.”
Sharpen is based in Indiana.
The new supplier partners praised Telarus for its investment in software tools and presales resources.
“Their sales partners have done a marvelous job selling networking, mobility and other cloud communications products and we look forward to raising their game by helping them solve compliance-driven IT issues for their customers,” Erik Young said.
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May 24 2019 @ 15:22:08 UTC