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Intelisys Deal Brings ZaiLab to U.S. Channel

Contact center

PRESS RELEASE — New York, Sept. 20, 2018  ZaiLab, a next-generation software company specializing in omnichannel, cloud-based contact center software, today announced its new Supplier Partner relationship with Intelisys, a ScanSource company and the nation’s leading Technology Services Distributor.

Just ahead of Channel Connect, Intelisys’ annual partner event—to be held this year in Monterey, CA—ZaiLab prepares its debut appearance as a Supplier Partner. The SaaS company recently launched in the United States as part of its global footprint expansion program, which covers the US and European markets; and now, ZaiLab’s contact center solution is available to SMB customers across the US through Intelisys’ national network of Sales Partners.

“Our focus, at all times, is to support the growth of our Sales Partners, and to enable them to be the leaders in their markets,” said Andrew Pryfogle, SVP Cloud Transformation for Intelisys. “With this in mind, we are very excited to include ZaiLab in our supplier portfolio. By doing so with a consumption-based pricing model, this rich and robust offering is available to the masses. We’re proud that Intelisys Sales Partners will have first access.”

Regardless of vertical, SMB customers, start-up companies, and new customer support departments stand to benefit from ZaiLab’s entry into the US market. The company’s pricing model and easy to deploy omnichannel collaboration has the potential to immediately impact the growing cloud-based contact center industry.

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“This partnership has had an auspicious beginning,” said Nour Addine Ayyoub, CEO of ZaiLab. “I believe everything is connected, and it is evident in how Intelisys and ZaiLab have connected, which is mainly due to our value systems, our backgrounds, our humility, our DNA, our mutual respect for one another, and good business.”

“Our global expansion program has been a top priority. We took time in researching the right options and suitable partners who share our values and believe in what we stand for,” agreed Michael Cibelli, VP of Sales and Marketing for ZaiLab. “Intelisys was that perfect fit for us. We look forward to the next phase of our exciting company journey with Intelisys, and to forging new and strong relationships within the Intelisys Sales Partner community.”

About Intelisys
Intelisys, a ScanSource company, is the nation’s leading Technology Services Distributor of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. Intelisys is dedicated to one thing – serving the needs and accelerating the success of the industry’s top producing telecom sales agents, IT Solution Providers, VARs, MSPs, and integrators, as they leverage the power of recurring revenue in their businesses.

Intelisys was acquired by ScanSource, a leading global provider of technology products and solutions, in August of 2016. www.scansource.com. To learn more, visit www.Intelisys.com or talk to Intelisys at 800-615-8330.

About ZaiLab
Founded in 2014, ZaiLab is a next-generation software company specializing in omnichannel, cloud-based contact center software. They create software for businesses of all sizes, particularly small- to medium-sized contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency.

With ZaiLab, setting up a contact center is quick and easy, and users can enjoy the functionality right away, including the Single Waiting Room that routes interactions based on customers’ past experiences, personalized by machine learning. With this pay-as-you-use software, there are no monthly fees or contracts and users are only charged for what they use. To learn more about ZaiLab visit www.zailab.com


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