…. include Polycom audio device management and analytics into their customer portal experience.
Service providers can simplify the audio device lifecycle management process by using Polycom’s cloud service to manage, monitor, and measure the growing complexity of audio devices in organizations. PDMS-SP gives partners the data and information to anticipate and prevent problems from occurring while reducing costs and increasing customer satisfaction.
Polycom will release an API allowing service providers to customize what services and analytics they need from Polycom audio devices used by each customer into their portals. This information is integrated seamlessly into their own workflows and dashboards allowing service providers to monitor, anticipate, and solve customer problems faster while lowering costs.
Loomba added, “the addition of PDMS-SP to our portfolio is designed to help our service provider partners better manage complexity, increase profitability, and enhance customer satisfaction.”
Visit the Polycom website to learn more about the new VVX x50 Series and Polycom Cloud Services.
Plantronics is an audio pioneer and a leader in the communications industry. Plantronics technology creates rich, natural, people-first audio and collaboration experiences so good ideas can be shared and heard—wherever, whenever and however they happen. The company’s portfolio of integrated communications and collaboration solutions spans headsets, software, desk phones, audio and video conferencing, analytics and services. Our solutions are used worldwide by consumers and businesses alike and are a leading choice for every kind of workspace. For more information visit plantronics.com.
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