Telesystem, the Ohio-based business communications company, has ramped up its channel account management by adding two indirect account managers to help agents with customer engagement and retention.
Reginald Blackshear, who previously led enterprise support for 10 years at LSI, returns to Telesystem in this new role following a stint as a support manager at Momentum Telecom. Industry veteran David Tishler joins Telesystem with more than 20 years of experience managing both SMB and large international accounts.
Telesystem and parent company Block Communications acquired LSI in 2014, and the Telesystem and LSI brands were unified last month.
“I am happy to be back with Telesystem in a role that I can put my years of customer relationship management experience to good use,” Blackshear said. “Our agent relationships have always been important to me as well, and in this role I can put both together to create a great customer experience.”
“I look forward to helping our agents and channel managers stay focused on growth,” Tishler said. “I am passionate about growing relationships and share of wallet.”
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Telesystem serves more than 21,000 customer locations in 46 states and four international destinations, and works with 11 of the top 20 national master agencies.
“Ensuring a great customer experience is among the most important aspects of the service that we provide to our clients,” said Bruce Wirt, Telesystem’s vice president of channel sales. “In Reginald [Blackshear] and David [Tishler], we have two extremely talented industry veterans that have made a career out of maximizing organizational engagement with clients of all sizes. This team will give our end users an additional resource at Telesystem beyond that of our external channel partners and will allow our partners to focus on up-sell opportunities and generating new business.”
Last week, Telesystem announced it appointed Seth Gibbs as its new indirect sales manager for its national channel program, charged with leading the company’s indirect sales team as it continues its national expansion.
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September 24 2018 @ 18:15:10 UTC