**Editor’s Note: Read our list of 20 top antivirus software providers offering products and services via channel partners.**
Improving cybersecurity remains the top priority for SMBs, and is cited nearly twice as often as the next closest concern (capacity and infrastructure), when looking ahead to 2019.
That’s according to the results of Kaseya‘s fourth annual IT operations benchmark survey, which offers insights into how IT groups at SMBs are faring as IT management demands grow in both number and complexity. The survey, based on input from nearly 1,300 global respondents, revealed a number of emerging trends, indicating that change is afoot in the IT operations landscape.
Mike Puglia, Kaseya’s chief strategy officer, tells us there is “no shortage of challenges for IT as the landscape continues to not only grow in size but also complexity.”
“But with these challenges are areas of opportunity, such as leveraging advanced automation capabilities to both safeguard networks against malicious activity, such as ransomware, and enable compliance with government regulations such as General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA). Vulnerability management is another area of opportunity to help prevent outages.”
One in three SMBs has experienced a security breach in the last five years and more than one in 10 have within the last year, according to the survey. As a result, it’s no surprise that security remains the top IT priority for SMBs, with more than half (54 percent) citing it as their main concern in 2018, up 14 percent from 2017. Looking ahead to 2019, nearly 60 percent of respondents anticipate security to be their primary concern in the coming year.
“(Last year) was a remarkable year with global-scale threats like the WannaCry, Petya and Bad Rabbit ransomware attacks, Equifax’s data breach, potential election meddling, and the list goes on,” Puglia said. “While it’s no surprise that security breaches are a constant risk and reality for IT organizations, what was revealing was the scale at which SMBs are being targeted.”
Respondents also cited data backup and uptime as critical to their operations. Eighty-six percent reported they experienced at least one IT network outage lasting longer than 5 minutes during the past year, and 45 percent reported having two to four outages lasting longer than 5 minutes. Fortunately, it’s possible to mitigate the potential impact of downtime with an effective multiprong backup strategy that organizations are readily engaged in, according to Kaseya.
When it comes to backup and recovery, almost all (90 percent) back up servers and another 69 percent back them up both locally and onsite. Also, nearly 40 percent reported they run automated disaster recovery and have a formal, management-approved business continuity and disaster-recovery plan in place. On average, respondents rely on four backup and recovery technologies, demonstrating the “critical nature” of these offerings, according to the report.
SaaS application adoption is on the rise, with Microsoft Office 365 leading the way as the most deployed solution (72 percent) followed by Dropbox (29 percent), and Salesforce and Google Suite both coming in with 17 percent. Slightly more than one-half of the survey’s respondents use a third-party vendor to protect at least some of their data.
The Payment Card Industry (PCI) Data Security Standard, HIPAA and the Health Information Technology for Economic and Clinical Health Act (HITECH) are the most common compliance requirements respondents adhere to, comprising 64 percent. Though now underway, GDPR showed that it’s …