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Through their partnership, TCN and KG Hawes combine a cloud-based, multichannel communication platform with speech technology, allowing companies to improve operations, enhance customer service, automate outreach and increase overall revenue streams.
KG Hawes provides customized software and support services for call centers and financial services, including the VoizTrail call recording, auditing, redaction and speech analytics suite. TCN provides cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies globally.
TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, health care, automotive, political, customer service and marketing.
“We are proud to partner with a world-class software development and solutions company to offer a robust, scalable technology for contact centers around the globe,” said Jesse Bird, TCN’s chief technology officer and co-founder. “Integrating TCN’s Platform 3.0 technology with KG Hawes’ VoizTrail suite will allow customers to better connect, scale and adjust their businesses to evolving industry needs.”
The strategic partnership allows contact centers to diversify their offering and operate at maximum efficiency for the best return on investment with a flexible solution that can grow and evolve for businesses of all sizes, according to the companies.
“The future of call-center operations is about using technology to provide a choice of modalities for consumer engagement and a robust means of evaluating that engagement,” said Joe Hawes, KG Hawes’ president and CEO. “This is only the beginning.”