Telarus has hired a key figure for its growing contact-center and unified-communications practice.
Meagan Thai is the master agent’s new director of contact-center and UC solutions. She’ll apply her lengthy experience in the channel and with 8×8 to educate and advise partners and customers on designing solutions for those two technologies.
Ray Hicken, Telarus’ vice president of sales operations for contact center and UC, says Thai has a unique combination of experience selling contact center and UC, and helping channel partners.
“Everyone who knows Meagan knows she is an all-star in the UCaaS and CCaaS industry. With over 16 years of experience supporting the channel, Meagan will hit the ground running with our existing partner community who are making huge strides in increasing their contact center business with us,” Hicken said. “We also know she’ll have no problem attracting new partners who are focused on growing their contact-center business. Her ability to understand the customer’s needs, to design the perfect solution, and then to help present that solution directly to the client, white-labeled as the agent, will set her apart in the industry and help our partners look like experts in front of their customers.
Thai most recently worked for 8×8 as a national partner manager. She did three stints at the UCaaS company over the last two decades, while working at companies like Star2Star, FreedomVoice and TelCentris in between. She has collaborated with Telarus multiple times over the years.
Meantime, the master agent has been transforming its portfolio over the last year. Its acquisition of CarrierSales brought Hicken on board and signaled its intention to be a major player in contact center and UC. It upgraded its UCaaS matrix to include contact center; Thai says she’ll be evangelizing this tool.
“Telarus has shown its commitment to contact-center sales by investing in the growth of the contact-center specialty team that it acquired when it came together with CarrierSales,” she said. “Ray Hicken and his team have helped partners achieve a huge amount of success in recent years, and I look forward to continuing this momentum and helping the department scale. I also look forward to leveraging my network and experience to recruit new enterprise-focused technology partners focused on growing their contact center and UCaaS practices.”