CompTIA Survey: Operational Efficiency Key to Profitability


Online Survey

… emerging tech.

Automation is a key tool that channel firms can use to make their businesses run more efficiently, April said. According to IDC, investment in digital-transformation technologies (hardware, software, and services) will cumulatively reach nearly $6.3 trillion by 2020 and will result in $18 trillion of economic value add across the global economy.

“MSPs today deploy commercial software platforms such as PSA and RMM tools that automate internal and external processes from CRM to billing,” she said. “Emerging technologies such as artificial intelligence (AI) hold a tremendous opportunity to boost process efficiency, speed to market and customer satisfaction. Channel firms today are still in the nascent stages of incorporating some of these new capabilities into their environments.”

And while the report doesn’t specifically address M&A, any potential buyer that’s pursuing due diligence is going to examine how well and efficient its target company is running before making an offer, April said.

“It’s not optimal to buy a business and then discover it’s an operational mess that will need an overhaul before reaping any benefits from the acquisition,” she said.

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