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Elemary joined dinCloud as vice president of engineering and product development, where he was responsible for dinCloud’s software development efforts, pre-sales engineering support, the development of customer tools and applications, and technical support for customers.
Early this month, dinCloud announced it has been acquired by Premier BPO, a business-process outsourcing company. Elemary then reorganized company resources to support a “seamless customer experience,” dinCloud said. By using the existing customer-service experience at Premier BPO, Elemary and his team now can “better assist customers right from the start of their engagement,” it said.
“Within weeks of this new team being put in place, we’ve been able to address customer questions faster than ever before, and customers are already sharing positive feedback,” Elemary said. “Additionally, we will continue developing and enhancing our efforts around the customer experience through a regular process-improvement assessment to make sure the customers’ migration to our cloud remains as seamless as possible and exceeds their expectations at every encounter.”
A software engineer, Elemary initially started at Innovent Systems, producer of the first Bluetooth chipsets, and later joined Broadcom, where he helped integrate Innovent products and practices after the company’s acquisition.
One of Elemary’s biggest achievements at dinCloud is the development of dinManage, the company’s cloud orchestration platform. Today, the platform is a “massive product that connects with dinCloud’s backend infrastructure, ultimately helping customers rapidly migrate their infrastructure to dinCloud’s cloud,” the company said.
Aside from enhancing the customer experience, dinCloud said it has big plans for products in 2018.
“In the coming months, customers will be able to take advantage of a ton of new products and features including serverless compute, software defined networking (SDN), one-click app deployment in the virtual private cloud, easier management of hosted virtual desktops, enhanced security, and much more,” Elemary said.