… get users to fully adopt not because of quality and outage issues.”
In seriously considering a hosted VoIP offering, respondents identified the top five most critical features: audio conferencing, video conferencing, web conferencing, IP desk phones, and IP telephony/IP conference phones. The most important factors sought from a hosted VoIP provider included reliability, quality, security and cost/value.
And when it comes to actually buying hosted VoIP, more than half (52 percent) of respondents preferred a bundle that included other networking options beyond simply VoIP, while 35 percent would select a standalone service. By bundling hosted VoIP with other services, IT pros expect to reduce costs, increase savings, and realize more value from an integrated group of services, the survey revealed.
Customers increasingly are skipping over the step of legacy phone system to IP PBX, opting instead to go directly to seat-based models with cloud-driven capabilities, Nowak said.
“We are seeing increasing confirmation that hosted VoIP is really allowing businesses and their employees and other resources operate from anywhere,” he said. “They work from home or non-traditional locations and don’t need/want to be tied to the traditional handset. They do want to participate in audio, video and web conferencing from their laptops, tablets and smartphones.”