Five9, which touts its position as a leader in the Gartner Magic Quadrant for contact center as a service (CSaaS), says it brings the power of the cloud to thousands of customers and facilitates more than 3 billion customer interactions annually. Since 2001, the company has helping organizations transition from legacy premises-based solutions to the cloud.
The addition of Five9 to the Telarus portfolio will help partners expand their contact center businesses, providing customers with reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results, Five9 said.
Five9’s cloud contact center services aim to bridge the divide between different communications channels with Five9 omnichannel. The California-based provider’s services empower agents across all channels – voice and digital – with a unified desktop, integration into CRM systems and contextual customery analytics.
Earlier this month, Telarus announced a partnership with services aggregator Spectrotel and added Infinite Group (IGI), creator of the Nodeware cybersecurity solution, to its supplier team. In August, the master agent teamed up with first Evolve IP for cloud services, then OmniNet for security services.