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CHANNEL PARTNERS EVOLUTION — Tech Americas USA, the provider of technical field services, on-site and remote support, and project management services, is launching its first partner program in North America.
The company has provided wholesale services in various verticals since its inception and now is expanding to offer those services through partner channels. It also provides business-process outsourcing (BPO), including call center, dispatch and support services.
Making the announcement at Channel Partners Evolution in Austin, Texas, this week, Michael Shaub, Tech Americas’ director of sales, tells Channel Partners the program is a strategic part of his company’s growth plans for the upcoming quarter and 2018.
“The partner program is really geared toward agents that have multi-location opportunities,” he said. “Simply put, many companies are afraid to pull the trigger on large network and technology refresh projects because they are afraid of how vulnerable they could become if things go poorly. So just imagine if a telecom or technology agent has Tech Americas in their back pocket to ensure that their customer will have a great install experience. It really is a game-changer in terms of closing business, and making some extra coin on top is just icing on the cake.”
Shaub said he has many years of experience as a director of sales in both alternate and direct channel business, and the “idea of adding some key agents is a very important piece to our overall revenue goal for Tech Americas.”
“The goal of Tech Americas has always been to provide best-in-class service during every customer interaction.” said Tom Voss, Tech Americas’ CEO. “Our project-management team really understands what it takes to deliver on our commitments. We’ve made a significant investment in tools, from incident management to monitoring metrics, and have mastered using them. It’s only natural that we would share that experience with the partner channel and provide their clients the same level of premier service.”