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ZOOM International has appointed Bill Devlin to vice president of worldwide product management, charged with leading product innovation and development, and growing its position in workforce optimization (WFO).
Devlin brings knowledge of UCaaS, CCaaS and CPaaS to the product management division, Zoom said. Previously, he was principal product manager at Genesys/Interactive Intelligence, where he led the development of PureCloud products from inception. Prior to that, he was director of technical training and sales engineer at AudioCodes, and a software and systems engineer at Nortel.
He will be tasked with building a team and delivering innovative products, the company said. In addition, Devlin will be a driving force behind ZOOM’s business and cloud strategy, go-to-market efforts and technology platforms.
“ZOOM represents a tremendous opportunity to apply the core product philosophies I’ve built over the years,” Devlin said. “Both the customer-centric culture and leadership team at ZOOM are a great fit for product management to excel and build products people love. I believe that Zoom can revolutionize how brands deliver on customer experience and optimize the contact center across people, process and technology. I’m very excited to help Zoom grow at this stage in its life cycle.”
During his career, Devlin has designed comprehensive contact-center offerings, including modern and open APIs, telephony, omnichannel interactions, voice of the customer, analytics, quality management, workforce management and continuous contact center improvement.
“Bill has a proven track record of success in building cloud-native products that have delivered significant value in the unified-communications and contact-center industries, such that his product teams have gone from zero dollars in revenue to tens of millions annually,” said Brian Shore, ZOOM’s CEO. “His leadership will help Zoom transform top contact center business challenges into effective solutions, helping our customers achieve outstanding business outcomes. Furthermore, he shares the executive team’s unwavering commitment to customer and partner satisfaction.”
Founded 18 years ago, ZOOM has more than 1,600 customers and 350 partners in more than 90 countries globally.