TPx is now part of TrustedSky, the group of cloud and unified communications service providers that will offer software to TPx agents. TrustedSky says its goal is to make “the cloud support model” more transparent and bring in an aspect of self-service.
TrustedSky says its web-based assessment helps customers take inventory of their unified-communications needs. TPx says the assessment will fit in nicely with the diagnostic and monitoring in its UC suite.
“We know that unified communications is more than a set of products for businesses today,” said Ken Bisnoff, senior vice president of strategic opportunities for TPx. “It’s increasingly a mainstay of daily business operations that is central to customer satisfaction and competitive strength. Making TrustedSky’s quick and powerful diagnostic and performance assessment tool available to our channel partners gives them another powerful resource they can use to build their positions as valued counselors and partners who can deliver the best UC solutions to their customers.”
Partners can diagnose networks using the TrustedSky testing service in order to set up unified communications for their customers.
“The service is simple but powerful,” said Kerry Shih, who developed the assessment software. “With the click of a link, users can temporarily turn their machine into a VoIP testing device that can send test calls to beacons installed in data centers. The test VoIP packets created by the end-user’s PC ride along the same path as a ‘real’ VoIP packet, traversing the entire network and recording the result. Based on this simple ‘pitch and catch’ test, TrustedSky lets the user know if they should call their IT department, their ISP and/or their hosted VoIP provider for assistance. This helps the end-user reach a quicker resolution, shortens the support cycle and keeps the hosted VoIP providers service queue to a minimum.”