PRESS RELEASE — SCOTTSDALE, ARIZONA – JULY 13, 2017 – Reinvent Telecom, a provider of private-label cloud-based Unified Communications, Collaboration and Contact Center solutions, announced today that its cloud-based UC services now include powerful customer relationship management (CRM) integration capabilities with click-to-dial, caller recognition and “screen pops” from a customer database.
These capabilities are in high demand and empower Reinvent’s reseller partners to earn more recurring revenue by enabling their business customers to operate more effective and efficient sales and service organizations.
“Customer experience – the totality of customer interaction with your company – is becoming a primary battleground for competing companies in a service economy,” said Shawn Crespo, partner success manager for Reinvent. “Businesses want ways to make their interactions with customers faster, more efficient and seamless. Our CRM integrations do both.
Click-to-dial, for example, eliminates errors from manually typing customer phone numbers and “screen pops” remove the need to rekey customer info when transferring them to another department.
“CRM Integrations to our Cloud UC service give our reseller partners a great tool to help their clients increase customer satisfaction and loyalty,” said Ray Napoletano, director of sales operations for Reinvent. “In addition, it enables them to boost their average revenue per seat.”
Reinvent enables its private-label resellers to offer their business customers CRM integration with its cloud UC service at various levels – from light to deep integrations with leading CRM platforms.
Click-to-Dial and CRM Integration are available immediately for wholesale license on a per-seat basis as an additional application with Reinvent’s cloud UC service. Advanced Salesforce Integration is scheduled for release later this year.
Reinvent Telecom, a division of Saddleback Communications, empowers its reseller partners to transform their businesses into next-generation cloud-based communications service providers. Re-invent enables its reseller partners to deliver reliable, high-quality cloud-based PBX & UC, Conferencing & Collaboration and Contact Center as well as VoIP and SIP trunking services. Reinvent’s solutions are all built on the proven platform from Metaswitch, a global leader in communications network software technology, and backed by Saddleback Communications, a stable, profitable Incumbent Local Exchange Carrier and a wholly owned enterprise of the Salt River Pima-Maricopa Indian Community (SRPMIC). Reinvent’s powerful turnkey solution is managed from quote to cash through its proprietary Reinvent Partner Portal (RPP), enabling its reseller partners to generate revenue quickly and build a successful cloud voice business while keeping full ownership and control of their customers.
For more information, visit us at http://www.reinventtelecom.com/ or call us at 855.245.1433.