Survey: Confidence Higher for Cloud-Based DR Than Premises-Based DR

Disaster Recovery

IT professionals using cloud-based disaster recovery (DR) are more confident than those using on-premises DR, while the most common causes of downtime are not natural disasters, but power outages, hardware errors, human errors and virus/malware attacks.

That’s according to Zetta’s State of Disaster Recovery 2016 Survey, conducted online Oct. 5-19, and including organizations in 23 industries, ranging in size from less than 50 to more than 1,000 employees.

Zetta's Joe NagyJoe Nagy, Zetta’s vice president of sales, tells Channel Partners the biggest takeaway for MSPs is that the opportunity for providing cloud-based DR services has never been greater.

“With more than half of IT pros having experienced a data outage of more than eight hours, they know they can’t afford not to have a sound DR strategy in place,” he said. “With IT pros placing such confidence in a cloud-based approach, organizations will be looking to MSPs to assist them in ensuring continuous access to their business-critical data and systems, in the event of a downtime event.”

Some 90 percent of IT pros who are using cloud-based DR are confident in their DR strategy, compared to 74 percent of those using on-premises DR alone.{ad}

More than half of IT pros report having experienced a data outage of more than eight hours in the past five years. The most common causes of downtime include: power outage (75 percent); hardware error (53 percent); human error (35 percent); virus/malware attack (34 percent); data corruption (26 percent); unexpected updates and patches (24 percent); natural disaster (20 percent); expected updates and patches (20 percent); and onsite disaster (11 percent).

When it comes to the most important factor in a DR service, reliability clearly claims the first spot (54 percent) followed by usability and simplicity (16 percent), cost (16 percent) and speed of recovery (15 percent). The importance of reliability in a DR service is likely driven by the high cost of downtime. Two-thirds of respondents estimate that their business would lose more than $20,000 in a downtime event, while 27 percent report that downtime would cost more than $100,000 per event.

IT pros said they would be most concerned with loss of employee productivity, followed by delayed product/service delivery, loss of revenue, damage to company brand/reputation, loss of customers and incurring significant recovery cost.

Following their last downtime incident…


…55 percent of organizations changed their DR strategy or approach, 55 percent changed or added additional DR technology and 39 percent increased their DR investments, according to the survey. A quarter are planning to increase their DR testing frequency or process.

Two in five companies still don’t have a documented DR plan and the same number of companies only test their DR plans once a year. Another 28 percent rarely, if ever, test their DR plan.

“MSPs have a great opportunity to educate their customers on the value and necessity of implementing a cloud-based DR plan and establishing a routine to confirm their DR solution always has their back,” Nagy said.{ad}

Planning shows a direct relationship in DR confidence. As many as 78 percent of those that are confident in their DR strategy have a documented plan, while only 38 percent of those who are very hesitant have a DR plan. In addition, larger organizations with more than 500 employees are more apt to have a DR plan (74 percent), while only 54 percent of companies with less than 500 employees have a documented DR plan.

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