IT Departments on the Hot Seat for BYOD, Mobility Policies

As companies and their employees use more and more new technologies and devices, they continue to place IT departments on the hook for them.

A SolarWinds survey found that companies are tasking IT professionals with increasing responsibilities as the devices connecting to corporate networks become more diverse. Not only are there more types of connected devices, but more of those devices are owned by employees.

SolarWinds' Joseph KimAlmost half (47 percent) of North American employees surveyed said they’re connecting more devices to the corporate network than they were 10 years ago, and the same number said they connect more personal devices to the network. Those devices include laptops (used by 59 percent of the employees), smartphones (46 percent) and tablets (21 percent).

“Our surveys reveal that more than ever, end users are connecting more devices, including those personally owned, to corporate networks; relying on cloud-based applications; and working outside the four walls of traditional offices,” said Joseph Kim, senior vice president and chief technology officer of SolarWinds. “These are all trends that take direct control out of the hands of IT departments, yet as the surveys also demonstrate, the demands on IT professionals to support and ensure the performance of related technologies are just as high.”

One of the biggest changes that impacts IT is the shift past on-premises infrastructure. The study found that three in five (60 percent) of employees use company-sanctioned cloud-based applications at work, while a startling 71 percent of employees use unsanctioned cloud applications.{ad}

But the IT department remains responsible.

The survey found that 62 percent of IT professionals feel a growing expectation to govern and support employees’ personally owned devices. Most end users expect IT to maintain the performance of cloud-based apps, with 68 percent saying IT is at fault if performance doesn’t match expectations.

“IT is truly everywhere, and as a result, IT professionals are increasingly expected to ensure always-on availability and performance for any and all devices and applications, many of which they likely do not control,” Kim said. “Every industry has felt the impact of increased reliance on technology, but none more than the IT industry itself.”

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