Broadview Introduces Centralized Online UC Order Tool

PRESS RELEASE — RYE BROOK, N.Y. — August 2, 2016 — While all-inclusive cloud phone systems offer an affordable path to the latest technology, getting them up and running can be tedious, time consuming and costly. Broadview Networks®, a leading provider of cloud-based business communications and information technology services, is leading the industry by improving the customer experience and making the adoption of its cloud-based unified communication (UC) solution, OfficeSuite UC™, faster and easier. Broadview’s new OfficeSuite UC™ Order Wizard, a centralized online system, allows for collaboration between customers, its technology partners and Broadview to quickly and efficiently install the new system.

From the minute an order is placed, login credentials are created and information sharing between all parties can start through the convenient, centralized dashboard in the company’s intuitive web-based MyOfficeSuite portal. OfficeSuite UC™ Order Wizard conveniently shows how many orders are open, were recently closed and need attention.

“We continue to empower our customers with the tools and features they need to reduce their costs and receive greater business benefits,” said Stephen Farkouh, Broadview’s Executive Vice President of Information Systems. “With the Order Wizard’s simple structure, OfficeSuite UC can be deployed faster and easier so that customers can immediately realize their return on their investment of moving to a new unified communications system.”{ad}

With the Order Wizard, customers or their technology consultants can see an order through to its activation. This includes the ability to:

  • Validate orders
  • Set up initial phone call routing even before the system is installed
  • Format extensions and other unified communications settings
  • Schedule installation and personalized training sessions
  • Set directory listings

“With the OfficeSuite Order Wizard, customers, partners and project managers collaborate more efficiently through direct connections and direct access to back-office provisioning systems,” said Chris Davis, Vice President of Operations at Cynergy Telecommunication Management. “This means that service details such as telephone numbers, extensions and user information that would otherwise be manually communicated via email, fax or telephone can now be electronically entered into Broadview Networks’ service delivery systems by whomever has it – customer, partner or Broadview project manager. This saves time, money and creates the end-user experience we want and our customers deserve.”

About Broadview Networks®

Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a web-based account management tool and a primary point-of-contact for real-time, personal customer care.

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