8×8 Tops in UCaaS, Vonage Jumps to 2nd

For the third straight year, 8×8 took the top spot on the IHS scorecard that identifies leadership in unified communications as a service (UCaaS).

The research firm’s “UC as a Service (UCaaS) Scorecard: North America” not only considers which providers are leaders now, but also who is positioned to succeed long term. Ratings are based on installed base of seats, financial stability, market strategy, service capabilities and support options — all categories in which 8×8 remains strong.

IHS' Diane Myers“8×8 maintains its leadership due to its large installed base of UCaaS seats, financial position and continued execution on its market strategy,” said Diane Myers, senior research director for VoIP, UC and IMS at IHS Technology. “8×8 has consistently been near the top of our Scorecard and is a long-standing stalwart of the hosted PBX and unified communications market, with a strong position with small businesses and up-market growth.”

There’s a lot of moving and shaking going on in UCaaS, most notably mergers and acquisitions that continue to take place as providers look to gain scale, new capabilities and the ability to survive for the long haul. One company gobbling up other players is Vonage.

“Vonage jumped to second place by accelerating its customer base through yet more acquisitions in 2015 — namely SimpleSignal and iCore Networks,” Myers said. “Vonage has been vocal in its plans to pursue acquisitions and has spent the past year integrating the acquisitions and getting all the companies working as one through a common provisioning system and sales and marketing channels.”{ad}

The ranking of top providers have been fairly consistent over the past few years, but compared to the prior year’s UCaaS Scorecard, there have been some shifts.

For 2016, 8×8 and Vonage are followed by West Corp., RingCentral, Mitel, Verizon, Star2Star, Broadview Networks, Fuze and Nextiva.

RingCentral, in fourth place, actually has the largest UCaaS installed base. Myers calls RingCentral “the most innovative provider on the product front,” noting how the company has integrated with Glip, the collaboration provider, and keeping its delivery and pricing models “clean and simple.”

It’s worth noting that Scottsdale, Arizona-based Nextiva is making its first appearance on the Scorecard thanks to an increase in number of seats. Landing just outside the top 10 were Comcast, ShoreTel, Cox, CoreDial and Windstream.

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