ShoreTel Plans to Boost Hosted Revenue Through Corvisa Acquisition

**Editor’s Note: Please click here for a recap of the biggest channel-impacting mergers in Sept.-Oct. 2015.**

ShoreTel is acquiring Corvisa, the call-center software and cloud provider, from Novation Cos.

ShoreTel's Don JoosShoreTel, a provider of hosted phone systems and unified communications services, anticipates the purchase will accelerate its fiscal 2017 hosted revenue growth by about 30 percent. It will pay $8.5 million in cash to acquire Corvisa, which represents a portion of the parent company’s revenue, expenses and employee base.

The deal is expected to close in the first quarter.

Don Joos, ShoreTel’s president and CEO, tells Channel Partners the acquisition will provide his company with “great technology in a couple of key growth areas, namely cloud-based, standalone contact centers and APIs for the developer community.”

“Along with the new talent we will gain, we’ll have a fantastic asset to expand upon as we further enhance our portfolio of solutions for contact centers, SIP trunking and integrated applications,” he said. “This acquisition will also allow us to speed innovation and get to market faster.”

Both ShoreTel and Corvisa have partner programs. ShoreTel said it will not answer questions regarding how the acquisition will affect partners until after the deal is final.

ShoreTel has more than 1,000 partners globally. In September, it announced an enhanced Champion Partner Program that encompasses both cloud and onsite sales. Last February, Corvisa launched its partner program to extend the reach of its cloud communications services and Summit Platform by making them available to partners and their customers both nationally and globally.

ShoreTel says Corvisa’s open, standards-based APIs and software-development kits will accelerate third-party application integration within the ShoreTel ecosystem. Also, adding Corvisa’s SIP trunking to its portfolio will create new revenue streams for ShoreTel and its channel partners while delivering simpler transactions for customers, it said.

“The acquisition of Corvisa aligns tightly with our strategic plan and acquisition priorities,” Joos said. “We are in [the] acceleration phase of our strategic plan, focused on accelerating technology time to market, growing hosted revenue and expanding our cloud offering globally. Corvisa’s technology and engineering resources are very complementary to ShoreTel.”

Corvisa’s standalone cloud contact center expands ShoreTel’s presence in the rapidly growing contact center market, allowing for integration with non-ShoreTel communication services, he said. Also, Corvisa’s employees will play a key role in the “acceleration of ShoreTel’s innovative architecture and product road map.”

In addition, ShoreTel continues to expand its cloud services in Europe as a result of acquiring Corvisa’s Amsterdam and United Kingdom data centers.

“ShoreTel has global reach, is able to scale for all business communication needs and has shown a strong track record of growth,” said Matt Lautz, Corvisa’s CEO. “We believe Corvisa’s cloud contact center coupled with ShoreTel’s go-to-market expertise in this area creates a compelling combination.”

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