**Editor’s Note: Click here to see which channel people were on the move in November.**
Connectivity provider Global Capacity has a new chief service operations officer.
It’s Ray Whinery, who brings operations and engineering experience in telecom, cable, wireless and data networking. He’ll be responsible for overseeing the daily operations of every aspect of service operations, including service delivery, customer support, field operations, service management and core network support.
Whinery, a 30-year industry veteran, has held executive positions at Zayo, American Traffic Solutions, tw telecom, and US West. Roles have include vice president of technical operations, senior VP of service operations, and senior VP of engineering and operations.
“We are delighted to welcome Ray to Global Capacity,” said Jack Lodge, president of Global Capacity. “He is widely regarded as an extraordinary operations leader in the industry, and he significantly strengthens our executive leadership team with his relentless focus on delivering an exceptional customer experience. This is an exciting time for Global Capacity, and Ray’s track record of exceptional execution will be invaluable as we deliver continuous improvement in service delivery intervals, reduce repair timeframes, and streamline our customers’ experience.”
“Global Capacity has a reputation of exceptional technological innovation and a commitment to service excellence, and I was delighted when Jack invited me to join the team,” Whinery said. “I am excited to be part of an organization that offers customers an innovative set of market-leading connectivity solutions and is constantly seeking to better the customer experience with new and enhanced technologies, while exceeding expectations of service.”
Global Capacity offers a One Marketplace platform designed to eliminate the complexity and inefficiency of the network market. One Marketplace combines an interconnected, aggregated data network with a cloud-based application that automates the design, pricing, delivery and maintenance of connectivity, the company said.
Global Capacity’s partners include master agents, agents, systems integrators and VARs. The company’s channel program promises a “quality end-user experience while effectively accelerating [partners’] profits and growing [their] customer base.”
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