Eighty-seven percent of business and IT decision-makers report that the benefits from unified communications (UC) meet or exceed their expectations.
That’s according to recent research commissioned by XO Communications. Eighty percent of study respondents indicated that UC met or exceeded expectations for both collaboration and productivity gains. However, about half of respondents said that companies need to invest in resources for user evangelization and training to get the most out of their UC services.
The study also showed that UC technology costs met or were actually lower than anticipated for almost three in four (74 percent) respondents.
UBM Tech surveyed business and IT decision-makers at 426 enterprise and SMB organizations to better understand UC adopter perception. The findings of this research were published in the whitepaper, “The State of Unified Communications.”
“Businesses are eager to benefit from the collaboration and productivity enhancements that UC has to offer,” said Jake Heinz, senior vice president of marketing and product at XO Communications. “XO believes that businesses profit from understanding that companies using UC services are benefiting significantly from improved collaboration and productivity. To that end, the study points out that companies need to invest in end-user training so they can maximize quickly the ROI of their UC investment.”
Grandview Research forecasts the global UC market size to reach $75.8 billion by 2020, growing at a CAGR of 16.3 percent from 2014 to 2020. North America is expected to dominate the global industry, contributing to more than 35 percent of the overall revenue.