PRESS RELEASE — LOS ANGELES, November 10, 2015 – TelePacific Communications announced today that it has signed a distribution agreement with Aligned Communications, a regional master agency based in Dallas. The new partnership focuses on delivering TelePacific’s connectivity, cloud and continuity solutions to small, medium and enterprise businesses (SMEs), primarily in Texas, through Aligned’s network of more than 300 subagents.
“TelePacific’s solutions include the perfect blend of services for the small and medium business customers that the vast majority of our subagents serve. They offer voice and data plus hosted PBX and email, etc. — all on a single bill,” said Dave Wallace, president of Aligned Communications. “Having these products and being in the state of Texas — where 80 percent of our agents have customers—made TelePacific a good fit for us.”
“We’ve worked hard to earn the trust of the Texas partner community, giving our full attention, resources and focus on winning their confidence,” said TelePacific Senior Vice President of Strategic Opportunities Ken Bisnoff. “We feel delighted and fortunate to add Aligned Communications to our select roster of Master Agents and learn from them as they join our Advisory Board members because we both share the same bedrock customer-focused values.
“Together, we can provide Texas business customers the quality managed services solutions they need to grow, backed by the same industry-leading commitment to the customer experience lifecycle that has powered TelePacific’s growth in California and Nevada over the past 18 years.”
Aligned began selling TelePacific’s services to small and medium businesses in Texas as a subagent in 2014 before seeking a more strategic, direct relationship in 2015. In less than a year, Aligned has leapfrogged to become one of TelePacific’s Top 10 partners.
“When we choose a carrier to do business with, let’s just say we like to ride the horses that we have in our stable,” said Wallace. “TelePacific‘s dedication to making us successful for our agents and our customers means that they’re getting the lion’s share of our business in the SMB customer segment right now.”
Wallace said that the two companies work closely together on pre-sales support through TelePacific’s channel managers and sales engineering team — collaboration that continues with the TelePacific operations team through installation. “That really tight integration with TelePacific makes for faster and cleaner installations, plus excellent post-sale escalation support. From top to bottom with TelePacific, we are better able to service and support our agent community,” Wallace said.
Aligned executives were invited to participate in TelePacific’s 2015 National and Texas Partner Advisory Board meetings wherein partners share feedback with TelePacific about its program and services. “TelePacific’s inclusion of Aligned in its Advisory Boards is a reflection of what we consider to be the gold standard in carrier-agent cooperation,” Wallace said.
About Aligned Communications
Founded in 2008, Aligned Communications is a full-service telecommunications consulting firm, brokerage and master agency. Aligned specializes in helping partners and customers procure best-of-breed cloud computing, telephone, Internet, hosted voice, collocation and wireless solutions. With more than 300 agents and 90 carriers in its portfolio, Aligned continues to build on its reputation as the premier bolt-on telecom department for Texas agents and customers. www.alignedcom.com
TelePacific Communications provides comprehensive connectivity, cloud and continuity solutions to 75,000 locations for customers ranging from small businesses to enterprises with hundreds of sites. Headquartered in Los Angeles, the Company serves companies and organizations anchored in California, Nevada and Texas. Its multiple award-winning managed services, networks, communications solutions and focus on customer service have powered 53 consecutive quarters of growth for the 1,500 person, $600 million company. TelePacific’s broad portfolio of customer solutions enables anywhere-to-anywhere communications, at any speed, helps businesses run more efficiently, improves collaboration and ensures against business interruptions. For more information, go to www.telepacific.com