Master agent Telarus on Tuesday said it has completed the development of its network operations center (NOC) and launched a free broadband circuit monitoring service to help its partners.
The service will create an alert and notify the customer, the agent attached to the customer, a third-party MSP and, if requested, the Telarus staff when it detects a broadband connection has failed or become unreliable. It is available for all Telarus partners across all of its service providers.
Roger Blohm, president of the VXSuite division of Telarus, tells Channel Partners that every new circuit sold through Telarus will have circuit monitoring included for no additional charge, and this will not affect circuits currently in place. Telarus has more than 1,200 registered partners, mostly agents, while VXSuite has more than 250 partners, mostly VARs and MSPs.
“We exist to serve our partners,” he said. “Our partnership with them is the company’s financial success. We are a channel-focused organization and believe in building our partners’ brands.”
The Telarus NOC is powered by VXPulse, a network-performance application built to monitor the performance of voice on data networks from the VXSuite line of products. Telarus acquired the VXSuite software platform in a recent acquisition announced on Sept. 16.
“Creating a NOC to monitor our partner’s customer’s circuits has always been a dream of ours and, frankly, something our partners have been asking for quite some time,” said Patrick Oborn, Telarus’ co-founder. “When we learned about VXPulse and its vast capabilities, we knew it would help our partners differentiate themselves from others, including direct sales reps who work for the carriers, as well as independent agents working through competitors of Telarus. By adding circuit monitoring to all of their proposals, they will surely stand out and improve their odds of winning the business.”
The NOC will alleviate some of the fear traditional VARs and MSPs have about establishing a bandwidth sourcing practice, Blohm said. Most of the VX base of partners fear the negative consequences of a service outage more than they like the prospect of earning additional residual income from selling network services, he said.