Solution providers in the managed-services space continue to harness more remote management and monitoring (RMM) services.
Eighty-two percent of MSPs use an RMM tool, according to the 2015 Autotask Managed Services Market Study. The study noted an increasing MSP focus on managing endpoints.
Cybersecurity provider Comodo tapped into that trend last month with the announcement of an RMM tool for MSPs. The company said its enhanced ONE platform is the first to integrate RMM and professional services automation (PSA) for free.
The platform gives, in addition to the self-evident abilities of monitoring and managing from a remote location, the ability to helps MSPs automate tasks and waste less of their employees’ time.
“We can now move our break fix customers to a managed services model that will generate new revenue streams for us,” Convey2Web President Robert Morton said in an MSP testimonial.
Comodo said the platform includes the first automatic containment technology, which automatically puts a computer’s unknown processes into a secure environment.
“The last thing an MSP needs is a phone call from a customer that they are managing and servicing, complaining that they got infected,” Ilker Simsir, product manager for Comodo ONE, told Channel Partners.
And Comodo isn’t the only company promoting its RMM efforts.
More recently, AVG launched a new version of its RMM tool. The updates in Managed Workplace 2.0 allow for control across Microsoft and Mac platforms.
Francois Daumard, AVG Business’ vice president of global channel sales, said the update was a response to “channel needs.”
Elsewhere, Autotask acquired endpoint monitoring provider CentraStage last year. CentraStage’s cloud-based RMM solution is now known as Autotask Endpoint Management. Autotask executives noted that the company’s RMM integration will finish by the end of fall.
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November 13 2018 @ 19:23:17 UTC