PRESS RELEASE — CLOUD PARTNERS — Broadvoice (Booth 813), a leading hosted voice and telecommunications provider nationwide, today announced the launch of Hosted Call Recording, further enhancing their feature-rich Cloud PBX and Unified Communications Suite of services. Hosted Call Recording extends Broadvoice’s carrier-grade business voice service with the ability to automatically record calls from any device connected to the Broadvoice network with no additional hardware required.
This premium feature allows Broadvoice customers to record call audio and store the files in the cloud. Businesses that have a need to record calls for quality assurance, regulatory compliance or training purposes can take advantage of the feature for a monthly rate of $4.95 per enabled extension. Recorded calls can be accessed through Broadvoice’s Cloud PBX administration portal and are available for playback and download.
Broadvoice partnered with OrecX (Booth 1037), a leading provider of call recording applications for call centers, enterprises and business VoIP providers, to power the solution. Utilizing the OrecX platform allows Broadvoice to take advantage of their full-featured, reliable and very easy-to-use call-recording platform.
Jim Murphy, chief executive officer of Broadvoice, stated, “The concept of only recording calls inside the office is obsolete. Today’s workforce mixes in-office agents with teleworkers, over a variety of call platforms. Our Hosted Call Recording solution capture the calls regardless of device or location. The partnership with OrecX allows us to leverage their deep integration with our MetaSwitch IP Telephony platform and deliver a seamless solution to our customers.”
OrecX President and CEO Steve Kaiser shared his enthusiasm noting, “OrecX is pleased to have Broadvoice as a strategic partner and to power their Call Recording solution. Broadvoice shares in our mission to provide first class solutions that are affordable, flexible and easy to use.”
Headquartered in Los Angeles, Broadvoice is a premier provider of hosted voice and data products. Utilizing the latest technology, Broadvoice helps consumers and businesses achieve higher call quality and faster internet speeds while reducing their overall costs and improving efficiency. The company continuously designs and implements new features and services that allow companies to focus on their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. More information about the company may be found at www.broadvoice.com.
About OrecX LLC
North American-based OrecX’s award-winning call recording software is powered by an open, scalable and extensible design that meets the diverse requirements of call centers, carriers and business VOIP providers at a fraction of both the cost and complexity of the competition’s proprietary solutions. OrecX’s open recording architecture promotes enhancements with third-party voice analytics and workforce optimization solutions, allowing partners and clients to leverage new revenue opportunities. OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on http://oreka.sourceforge.net/download/. More than 180,000 users have downloaded the open source version of OrecX (across 170-plus countries), which has received accolades from Linux World, Unified Communications Magazine and TMC Magazine. More information is available at www.orecx.com.