Salesforce revealed the next generation of its Salesforce Analytics Cloud which delivers strategies to boost a company’s areas of customer satisfaction.
New Wave Actions allows Salesforce users to take action at the exact moment an idea forms using any Wave Analytics dashboard.
In addition, Salesforce will deliver wave visualizations across all customer success areas. New wave analytics apps will help to expand the power of wave analytics to a greater range of business users and industries.
The next wave of analytics cloud connects ideas with business actions. Companies will be able to customize the Wave Actions menu to perform tasks such as creating a case, updating an account or assigning a task.
Salesforce delivers wave visualizations across the entire customer success spectrum. These waves will help power every Salesforce data experience on the customer success platform. There will be new lightning reports and dashboards as well as wave embedded dashboards.
At Dreamforce 2015, 13 leading ISVs will showcase new pilot Wave Analytics apps. Apttus Quote-to-Cash Intelligence, FinancialForce ERP Wave Apps, SteelBrick Analytics and Vlocity Communications Cloud Analytics are among the apps that will be showcased. Apttus Quote-to-Cash Intelligence app uncovers deep, actionable insights on quoting, contract and customer data. FinancialForce ERP Wave Apps assimilates and analyzes financial and supply chain data. SteelBrick Analytics app provides head leaders of companies with instant insights into the entire customer life cycle. Lastly, Vlocity Communications Cloud Analytics app allows for communication companies to measure customer data and improving customer satisfaction.
Wave Analytics Platform and Wave Embedded Dashboards are currently available. Wave Actions, Lightning Reports and Dashboards and the Sales Wave Analytics App are all expected to be available October 2015.