IT management software provider Kaseya has enhanced its customer success program and named Alex Cuevas as its new chief customer officer.
The customer success program is for both partners and customers, as Kaseya considers MSPs a part of its customer base. The Dublin, Ireland-based company has about 350 partners.
Program enhancements include an advanced onboarding process; customer training and education programs; relationship support; professional services; and other enablement tools and services designed to meet the needs of individual customers.
Cuevas’ appointment comes shortly after the announcement of Fred Voccola as Kaseya’s new CEO. Cuevas previously was vice president of customer success at Yodle, where he retooled and transformed its client-services organization.
Prior to Yodle, he had client services and sales management roles at BMC, Trellia, Nolio, CA Technologies and Identify Software.
“Our goal is to establish a customer-focused function at Kaseya that drives the best possible experience for Kaseya customers, and ensures our customers derive maximum value from our products,” Cuevas said.
Cuevas will lead a team of customer-success managers and build a team of onboarding specialists, “empowering over 10,000 existing Kaseya customers worldwide, as well as providing a smooth onboarding experience for new customers as they join the Kaseya family,” the company said.
“As an organization, we have just made a new massive investment in our customers and will continue this level of investment into perpetuity,” Voccola said. “Kaseya’s enhanced customer success initiative will enable our customers and our community to reach new heights with Kaseya.”
Over the next 90 days, Kaseya will announce specific plans, such as major investments in bi-directional customer communication channels; new investment in the Kaseya Community as a forum for interaction among users and the Kaseya team; and new training and education services.
Kaseya’s customers are in a variety of industries, including retail, manufacturing, health care, education, government, media, technology and finance.