PRESS RELEASE – COLORADO SPRINGS, CO–(Marketwired – Aug 12, 2015) – Cherwell Software is proud to announce a new release of Cherwell Service Management®, its IT service management (ITSM) solution and business enablement platform. Cherwell Service Management enables IT organizations to implement and automate IT service management, as well as empowering them to build innovative solutions to address a variety of business challenges beyond IT. Cherwell is widely acclaimed for its modern, meta-data architecture that allows customers to customize, configure and maintain their solutions at a fraction of the cost associated with other ITSM solutions.
"To date, Cherwell has served the needs of the mid-market and smaller enterprise segments very well by providing an extremely easy to use ITSM solution, with lower acquisition and administration costs, while also providing a choice of licensing and deployment models," said Craig Harper, President of Cherwell. "Larger enterprise IT organizations have the exact same needs, and Cherwell made significant investments to improve performance and scalability to meet those needs."
In response to customer feedback and market demand, Cherwell’s 2015 product roadmap placed a major emphasis on improving scalability and performance to meet the needs of enterprise organizations. While Cherwell was ranked as a Leader in The Forrester Wave™: ITSM SaaS Delivery Capabilities, continuing to evolve and deliver world-class performance and scalability are critical as Cherwell competes against the larger, legacy ITSM competitors.
Specifically, Cherwell has implemented load balancing technologies to better optimize the performance of infrastructure and web applications, thus increasing the number of supported concurrent users by over 300%. Cherwell’s concurrent licensing model is well suited to any enterprise organization that demands performance and value. Customers gain additional value when business users can access Cherwell’s self-service portal and access role-based business intelligence reports without the need for additional licenses.
About Cherwell Software
Cherwell Software is the developer of Cherwell Service Management®, an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Express Software Manager is our new, award-winning IT asset management software. Cherwell customers are part of a fast-growing, caring community using Cherwell Software to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with offices in EMEA and Australia.