XO Expands Connectivity in Latin America

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XO Communications says a new connectivity agreement with a carrier will benefit its partners who have clients with offices in Latin America.

The service provider this week announced a network-to-network interconnection (NNI) deal with Neutrona Networks in an effort to improve its international coverage. Neutrona has a strong regional presence and offers XO strategic access for its customers that need connectivity in Mexico as well as Central and South America. XO interconnects to the Neutrona network from its points of presence in Dallas and Miami.

The company tells Channel Partners that partners benefit by being able to procure connections from one source, at a competitive price.

That followed news of XO’s “HPBX Concierge” debut last week. HPBX Concierge is a touch-free feature for its hosted PBX service that allows account administrators to change, add or delete phone numbers and modify certain features for a customer’s HPBX simply by calling XO.

“Working closely with our customers we realized that businesses do not always have the time or manpower to make the most common, basic configuration changes themselves,” said Jake Heinz, senior vice president of marketing and product at XO. “We answered the need for a higher level of support by offering HPBX Concierge so that customers have streamlined options for managing common administrative features of their HPBX phone service.”

XO also recently expanded its suite of unified communications features for its HPBX service with optional enhancements that include instant messaging; presence; integration with Microsoft Outlook; Web-based collaboration; document and desktop sharing; as well as video calling and fax-to-email capabilities. 

The XO HPBX service also automatically includes the WorkTime mobility application that offers a smartphone app and virtual PBX softphone client for the user’s desktop.

Follow senior online managing editor Craig Galbraith on Twitter.

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