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Managed Services Shift as Emphasis on Endpoints, RMM Increases

By Edward Gately

A new survey finds MSPs more focused than ever on managing endpoints, and using remote monitoring and management (RMM) services to meet the ongoing demand of managing cloud-based services.

That’s according to the Autotask 2015 Managed Services Market Study, conducted by Decision Tree Labs. It includes responses from 1,800 MSPs in North America, Europe and around the world. The companies say it’s one of the largest surveys of MSPs to date.

Some 62 percent of MSPs already are managing between 100 and 2,500 endpoints, and they expect more rapid growth. Because of that, 54 percent of responders are increasing their focus on endpoints, the survey revealed.

“Increased adoption of cloud-based services, and the proliferation of devices and endpoints have made meeting client reliability and security requirements even more complex,” said Ian van Reenan, Autotask’s general manager of RMM product engineering. “As the managed-service market becomes increasingly competitive, the end-user customer experience will become paramount.”

Three out of four respondents report that networking and projects still account for nearly 40 percent of MSP revenues. Backup and recovery is the No. 1 cloud service for potential revenue, followed by security and office productivity applications, according to the study.

Also, 68 percent of respondents ranked reliability as the key criteria for selecting a remote monitoring and endpoint management offering.

“If MSPs can’t deliver a service down to every endpoint, regardless of network, location (or) device, they put the quality of service at risk,” Reenan said. “By building out their managed services portfolios with scalable endpoint management along with other cloud-related services, MSPs can more effectively meet a client’s evolving strategic needs and become a valued partner.”


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