Continuum Intros Continuity247, the Future of MSPs Participation in the Cloud

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By Edward Gately

Continuum, which provides managed IT services exclusively through the channel, has unveiled its new Continuity247 fully managed backup platform for MSPs.

Continuity247 is supported by the company’s network operations center, which monitors, troubleshoots and fixes problems to ensure backups run around-the-clock for its MSP partners’ small-and medium-size customers. These services minimize MSPs’ time dealing with backup and disaster recovery (BDR), allowing them to focus on business issues, rather than day-to-day IT, the company said.

Michael George, Continuum’s CEO, tells Channel Partners that the last time it unveiled “anything of this size and consequence” was more than three years ago when it announced its Vault backup and disaster recovery offering.

“It’s about the future of the MSPs’ participation in the cloud,” he said. “It includes disaster recovery as one of the solutions within it, but it will provide a lot more to MSPs than just disaster recovery. What we’ve done is basically [come] at this market with a completely new vision on how backup should be thought of and executed. This is absolutely the start of a big year for us.”

Continuum supports more than 3,500 MSP partners.

Continuity247 is built with the company’s R1Soft backup technology, acquired last year, and “protecting nearly 250,000 servers and trusted by more than 1,800 Web hosting providers” in small and large data centers across the globe, George said. Powered by IBM’s Cloud, Softlayer Infrastructure, its platform also delivers local hardware independence, allowing MSPs to maintain existing vendor relationships.

In the event of a disaster, Continuity247 will spin up a client’s complete site as virtual machines on a private network in the cloud with VPN access; in addition, data backed up to a local appliance can be replicated off site to the cloud.

Backup and disaster recovery provide almost immediate return on investment and a low-cost …

… entry to the cloud for MSPs, especially when there is strong end-user demand, noted Dave Simpson, senior storage analyst with 451 Research, an IT research and advisory firm.

“The Continuity 247 service enables Continuum’s MSP partners to rapidly get into the booming market for cloud-based BDR,” he said.

Continuity247 allows MSPs to manage all clients’ backups from a single pane of glass with remote access to appliances, protected machines and the cloud. MSPs also can add Continuum’s Remote Monitoring and Management platform, with additional benefits including alerting, integrated ticketing, remote control, scripting, patch management, antivirus software and reporting.

“One of the things that is really significant about this launch is that historically we’ve always led in the marketplace with our RMM solution, and working with providers that really wanted an RMM solution coupled with 24/7,” said Dee Zepf, Continuum’s vice president of products and technical services. “Now the Continuity247 is a new entry point in the market to really expand our opportunity there.”

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