Verizon is trying to assuage the concerns of its enterprise concerns who learned over the long New Year’s weekend that their cloud service could be down for up to 48 hours.
A member of the carrier’s Cloud Care team told a customer on Wednesday that access to many cloud services could be down from Jan. 10-12, due to maintenance. Naturally, that drew the ire of many on social media.
“We’ll be upgrading Verizon Cloud in a maintenance window on Saturday, January 10th, beginning at 1:00am ET and running for about 48 hours,” the customer service rep wrote on Dec. 31. “During this time, your VMx, object stores, the Verizon Cloud Console and the API will be unavailable.”
But Verizon was quick to clarify that most customers won’t be impacted nearly that long, telling GigaOm that a window of 12-24 hours is much more likely, and with several hours of that time being in the middle of the night, a number of customers might notice very little or nothing at all. And it’s a weekend to boot. Legacy cloud services won’t be impacted at all.
“We do these upgrades periodically, the last one being right before Thanksgiving and there was zero impact,” the spokesman told the tech website. He further said that the maintenance will help reduce or eliminate any negative impact future updates have on customers.
Downtime is something cloud providers want to avoid, but sometimes it is necessary to patch security flaws. The length of the outage is key — customers are relatively understanding if downtime doesn’t have a serious impact on operations. Once it does, they might start looking elsewhere.
Verizon channel partners might want to remind their customers what’s coming this weekend.
Follow senior online managing editor @Craig_Galbraith on Twitter.