**Editor’s Note: Click here for our recently compiled list of new products and services that partners can sell.**
8×8 Inc.’s Virtual Contact Center platform now features customer service via social media, thanks to a partnership with Conversocial.
“Businesses can now embrace social media, together with phone, email and chat, as a scalable, secure and efficient part of their omnichannel contact center strategy,” said Darren Hakeman, senior vice president of product and strategy for 8×8.
The capability provides the obvious interaction with customers over sites such as Facebook and Twitter; it also means companies can react more quickly to issues and insights that arise over social media, according to 8×8. That’s because Conversocial has developed the requisite prioritization, automation and collaboration tools.
.@VZenterprise's new services harness the @equinix fabric. dlvr.it/R8v5LJ
July 22 2019 @ 23:02:36 UTC
In our webinar learn whether how to evaluate your marketing strategy to track emerging trends. @mojomktg… twitter.com/i/web/status/1…
July 22 2019 @ 22:31:05 UTC