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Windstream-owned Allworx Corp. on Tuesday introduced new data management applications – Allworx View and Allworx View ACD – to help customers control telecom costs and increase security.
Allworx, an IP phone systems maker, said the View platform provides call data for the company’s phone systems, while View ACD adds information about automatic call distribution queue status and agent performance.
Both programs give information in real time, or through on-demand or scheduled reports. For example, managers can see how quickly agents are responding to calls or how employees are using the phone system.
Allworx sells View licenses per Allworx server, while ACD is licensed in addition to each server.