**Editor’s Note: Click here for J.D. Power’s rankings of the best business wireline providers.**
The latest numbers from J.D. Power’s research rank either Verizon or AT&T as the top provider of residential Internet service in America – with one exception.
Breaking the study down by region, Verizon takes the crown in the East and the South. AT&T was named tops in the West, with WOW! landing in the No. 1 spot in the North Central region.
Good news for all customers is the fact that the number of performance quality, reliability and connection speed problems has declined since last year’s J.D. Power report, as ISPs upgrade their networks to newer technology that enables faster speeds.
Meantime, the study revealed four different champs in the four different regions when evaluating residential telephone service. AT&T won the hearts of customers in the East; WOW! was victorious in the North Central region; Bright House Networks took the top spot in the South; and Cox Communications earned the blue ribbon in the West.
“The ability to provide a high-quality experience with all wireline services is paramount as performance and reliability is the most critical driver of overall satisfaction,” said Kirk Parsons, senior director of telecommunications at J.D. Power. “While customers may be leveraging the same network or connection across multiple services, their experience can be different given the equipment type, connection to the home, service plans used and the different activities performed on each.”
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