Time Warner Cable Boosts Ethernet Services Portfolio

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Time Warner Cable Business Class has unveiled what it is calling significant enhancements to its Ethernet service offerings, aimed at midmarket and enterprise customers around the country.

The enhancements include:

  • Nationwide coverage – service coverage coast to coast that leverages TWC’s backbone network and last-mile access from alternate providers for servicing out-of-footprint locations
  • Customer management portal – access to a secure, password-protected Web portal to view circuit-level performance metrics. Additionally, customers can run performance reports to get a historical view of their circuit performance.
  • Flexibility and scalability – increased number of speed tiers, delivered over Hybrid Fiber-Coax (HFC) for 512k – 10 Mbps and Fiber for 5Mbps – 10Gbps, based on network availability.
  • Managed Ethernet services – gives customers the option to offload network management (WAN/LAN) when Ethernet service is purchased with TWCBC’s Managed Router Services offering.

These enhancements come on the heels of other TWC product updates this year, which include Metro Ethernet Forum (MEF) certification for all eight CE 2.0 service configurations; enhanced SLAs that now include latency, jitter and packet loss to improve customer satisfaction and service; and a Managed Ethernet offering through bundled Ethernet Services with the Managed Router Service from TWCBC.

“Today’s announcement from Time Warner Cable Business Class is great news for mid-market and enterprise organizations with multiple locations across the United States,” said Nav Chander, Research Manager, Enterprise telecom at IDC.  “As businesses grow and expand they want to know that their voice, video and data are secure and available.  A key differentiator for the TWCBC solution is a new customer management portal that puts the power in the hands of the customer and gives them the ability to view their networks overall performance. This feature will be vital as customers become more knowledgeable about the technology behind their business in helping them to manage what they need.”

TWCBC has a 150,000-fiber-route-mile network infrastructure that serves 31 major metro markets nationwide with more than 80,000 fiber-lit buildings, 835,000 DOCSIS-equipped buildings and connectivity into 64 data centers across the nation.

Follow senior online managing editor @Craig_Galbraith on Twitter.

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