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MegaPath channel partners now may offer a new platform called Remote IT Support.
The network and managed services provider this week launched the standalone service, which lets U.S.-based technicians diagnose any LAN, computer and peripheral device problems, from a remote location. MegaPath still provides free, around-the-clock technical support to customers for issues related to its services.
MegaPath said partners may sell Remote IT Support on a per-incident or subscription basis, and that the service is also available direct from the company to end users.
“LAN and device performance issues can become costly, especially when they impact real-time applications,” said Dan Foster, president of MegaPath. “Because many small and mid-sized business customers have limited IT resources, MegaPath introduced Remote IT Support to give these customers affordable and immediate access to experienced technicians that can resolve their internal issues quickly.”
Remote IT Support targets businesses with limited resources or expertise. It is available Monday-Friday, from 8 a.m.-8 p.m. Eastern.